EasyDesk helpdesk 1.8
- License: Shareware
- Language: English
- Release: 2008-11-28
- Size: 6 Mb
- Cost: 49.00 $
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Awards
After collecting and analyzing of sent to us users' opinions about this program it takes our editors award with a rate "5". This means that this program is popular and was found as convenient and useful.
EasyDesk Helpdesk is a simple call logging utility for small helpdesks and support centres. It is designed primarily to be quick and easy to use.
A fully working trial version can be downloaded from the Download page. Registration costs just $49.0
Multiple suppoprt staff may share access to a common database hosted on a network resource or simply use the database on a local drive.
EasyDesk is an extremely reasonably priced self- contained helpdesk call- logging system with filtering, ownership, call logging, searching etc.
A feature of EasyDesk is its simplicity, everything is on one clear screen.
It has the ability to instantly see open calls, calls by analyst or by customer, record inventory against customers, free text searches against queries to see previous solutions...
- Easy to use Call/Work/query logging system for small customer support desks and service or any other companies
- Log calls quickly and simply for new customers or build up an existing customer base.
- 3 Call levels, call notes, editable categories and simple assigning to other staff.
- Filtering, call sheets and numerous reports; instantly see your own calls.
- Store Inventory/Stock/Details against customers.
- Save attachments against calls, email customers etc...
- Call archiving and database backup
- Over 20 new features and improvements since last release
Why not download and try it – only 6mb – only $49.99!
Keywords: logging shareware help call helpdesk desk program
Latest User Reviews:
Stacieskinner, 2008-05-22 09:44:18
Version: 1.5
Are there keyboard shortcuts to be able to find customers quicker and such. Also... is their a way to indicate outgoing calls between incoming calls?
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