Windows Vista

SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.It has Self-Service Portal and Active Directory Integration.

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SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.It has Self-Service Portal & Product Catalog that makes Customer Support much easier.

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HS Invoice Manager is an invoicing application for small business. It allows a user to Issue and Print Professional Invoices, Credit Notes, Account Statements, Price Lists and Control Product Stock. KEY FEATURES: - Maintain customer account list, track account balances - Issue product and service invoices, credit notes, statements - Record payments on customer accounts - View Sales Activity, View and print any saved transaction

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Web Help Desk is an affordable and intuitive web based help desk software, including: Incident Management - Asset Management - Two-way Email Integration - Knowledge Base - LDAP Synchronization - Reporting - & more. As a 100% web based, vendor neutral solution, the Web Help Desk provides a low cost of ownership, ultimate portability and simple implementation. Increase service desk productivity and customer support satisfaction with Web Help Desk.

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Open Source Customer Relationship Management for Small and Medium Businesses built over LAMP/WAMP technologies and open source projects.

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Type Pilot - customer support software. Managing technical support may require that you type standard answers over and over again. For example: "Thank you for your letter." "If you have any other questions, please don't hesitate to contact us." Let Type Pilot handle this routine for you. Just type in a keyword of your choice, and the software will replace it with the required phrase or a paragraph. The program works with any word processor.

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Officegenie is an advanced Call Tracking and Customer Data Management System from the house of Softlogic Innovations. The software is best suited for Product/Service Departments, Market Surveys, Product/Service Telemarketing Teams and Day to day Call Tracking in an office.

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AliveChat allows you to connect with and track your web site visitors in real-time via a browser based live chat interface. Your company can now offer live support software to customers while increasing sales with Proactive chat. Some features include proactive sales chat, unlimited operator and client chat sessions, real-time site monitoring, repeat visitors identification, full customization, and site metrics and performance analysis tools.

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Commit - CRM, Service and Billing for Small Computer Repair and Computer Services Businesses. Commit is an affordable CRM, Service, Dispatching, Contracts and Billing software solution designed for IT service providers who Provide maintenance services, Handle customer support calls and on-site visits, Sell hardware and off-the-shelf software, Bill customers for labor, expenses and products, Track Assets. Satisfy Customers, Increase Productivity.

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Write applications as services and give them all flexibility and power of true Windows Service with Run Service ActiveX. Enable your applications with all the advantages and benefits of Windows Services, such as the ability to utilize automatic start at boot-time to ensure maximum uptime of the system-critical applications, run programs at background without user interventions, implement remote administration, automatic restart and more!

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Easy to use helpdesk software,sensibly priced to suit all businesses. Two user licence included. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Complete control over data presentation including conditional formatting, export to html, print preview, drag and drop grouping.

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LivehelpGenie is a live chat solution that allows Companies to communicate in real time with visitors on their website. It provides online businesses a solution to customer support and proactive selling. Key strengths include: easy setup, enhanced agent productivity, complete customization & easy usage. Since LivehelpGenie is a service you need to signup for free trial at http://www.livehelpgenie.com/en/freetrials.html

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A development tool allowing you to create an interactive virtual service agent that can be programmed to automatically respond to questions by querying a pre-established questions and answers database. The conversational nature can make interacting with the agent informative, interesting and entertaining. The system is designed to answer frequently asked questions, eliminating the need to call customer service.

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Provide live chat on your web site. Monitor web site activity in real-time and invite visitors to chat with you. Increase sales and enhance customer support by providing a live person to chat with visitors while interest is high. Learn how visitors are using your site. Track the keywords that brought the visitor to your site and use geolocation to view the location of the visitor and improve the effectiveness of your advertising.

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Exe To Service allows you to install any Windows executable as a service. Windows services are background processes that do not interfere with the logged user's environment. By converting a program to a service, you receive full control over its execution, you do not allow a logged user to interact with this program and you can run it in any security context regardless of the permissions granted to the currently logged user.

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ServiceShell is a user-defined Windows service manager. With ServiceShell, you can register your normal application program as a service and manage it easily. Once your application program changed to the service by ServiceShell, it will be started at boot time (before log-in) and stay running even if the Windows session being ended.

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InstantSalesTracker is a reliable and feature-packed database designed to help your business easily manage sales, purchasing, inventory and accounts. Streamline your business processes with this flexible, yet powerful, business management system for recording: customer details, payments, customer contacts, sales orders, shipments, inventory purchases, supplier details, supplier payments, and even customer communication history.

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Customer and sales database software. Integrates sales tracking, invoicing, contact management and marketing functions in one simple customizable system. Track orders, invoices and payments. Get more from your customer base with follow-up, targeted direct marketing and email to customers. Take control of your business and customer database with management reports. Customize to your needs with user fields, screens, reports and optional modules.

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Querybot adds a powerful knowledgebase/interactive FAQ to any website almost instantly. Querybot is your 24 by 7 customer service front line. The system will instantly answer repetitive customer questions while forwarding unresolved issues to you by email. Querybot records all questions and is designed to improve over time as new issues are addressed. Querybot can cut manual email processing by up to 80% while improving quality of service.

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ContactGrabberPE - Grab Contacts and Addresses into your addressbook with a click! Use ContactGrabberPE for saving leads & contacts with one mouseclick from e-mails, websites or other text documents. ContactGrabberPE works with Outlook and OutlookExpress ContactGrabber analyses the adresses and transfers the formatted data to CRM systems. Don't waste your time with typing!

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