ServiceDesk Plus enables end-users to submit tickets via an online web form or through email. It automates several key workflow tasks such as case routing, acknowledging requester, technician notification and handling of SLA rules. It includes a Solutions module that allows you to document best practices and solutions to common problems in an online knowledge base.
ServiceDesk Plus offers accurate inventory tracking functionality across Windows and Linux workstations. It can also track software licenses and let you know the number of over-utilized or under-utilized licenses across your organization.
ServiceDesk Plus can help you maintain a complete product catalog based on product type, that lists all assets owned by your organization. It can generate Purchase Orders, send them through email and keeps track of outstanding POs & completed purchases. It also provides import of requesters & assets from .csv files & user satisfaction survey.
Version 5.0 adds Enhanced Active Directory Integration, enhanced purchasing system with approver, business rules for better request management, ability to group similar requests and assign to queues, comprehensive custom reports, announcement boards, enhanced list views, billing based on time spent on request, HTML editors for solutions and notifications, & more.
The Free Edition allows a single Technician manage upto 25 Workstations.
- Language: English
- Size: 28 Mb
- License: Freeware
- Cost: Free
- Updated: 2006-09-16 07:18:55
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| • purchase order management • knowledge base • help desk • trouble ticketing • inventory management | • sla management • contract management • service desk • helpdesk software • asset management |
Latest User Reviews:
I think the product is good and provides a very communicative system between a client and support desk. I have a few issues with the Request ID (I want to start it from a higher number to follow the existing request ID system we currently have).
Other than that, so far it seems ok.
Is good to trial and helpful for me that working as purchasing so I am more consistent with my work
Write a Review and Rate Adventnet ManageEngine ServiceDesk Plus
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