http://www.vista-files.org/ "Vista-Files.Category Business::Helpdesk and Remote PC. en-us http://www.vista-files.org/programs/itsth/replybutler-outlook-boilerplate-texts.html ReplyButler stores your boilerplate texts and other text phrases directly in Outlook. You can automatically insert them into your answer mails with a single click, which is great for using Outlook as helpdesk. No other clipboard or text automation tool needed. All boilerplates can be stored in multiple languages and the right version is automatically chosen when you insert the text phrase into your answer e-mail. vista-files.org 2011-10-20 http://www.vista-files.org/programs/eastbow-lab/smp-2011.html SMP is real-time and interactive PC inventory and help desk software for enterprises. SMP enables you to examine your hundreds or thousands of Windows PC's hardware and software automatically, manage risk by checking unauthorized changes, plan for future upgrade, solve technical issues, reduce TCO easily. This version fixes issue on the log sentence concerned with hibernating client PC. vista-files.org 2011-10-06 http://www.vista-files.org/programs/cg-software-llc/computer-admin-pro.html Powerful and easy-to-use asset management and help desk tracking software. Consolidate your computer hardware and software information: computer name, OS, peripherals, serial and asset id numbers. Search by virtually any critera. vista-files.org 2011-09-23 http://www.vista-files.org/programs/teamviewer-gmbh/teamviewer.html Remotely control your computers with TeamViewer, help others with computer problems, present your desktop, transfer files, and communicate using VoIP/video or the chat function. TeamViewer operates under Windows, Mac OS, Linux as well as on your mobile devices (iPhone, iPad, Android), and is even free of charge for personal use. vista-files.org 2011-09-07 http://www.vista-files.org/programs/kalmstrom-com-business-solutions/helpdesk-osp-for-outlook-and-sharepoint.html HelpDesk OSP connects Outlook to any SharePoint site. Cooperate on issue tracking and user support. Safe for the future, since it builds on SharePoint, an environment that Microsoft is favoring strongly. 30 days free evaluation of the full product. No per user fee. Global Setting.Decrypted password saving. E-mail Threading. OWA. Great customization possibilities. Subscription $150/month for all kalmstrom.com products. vista-files.org 2011-08-18 http://www.vista-files.org/programs/jitbit-software/jitbit-web-based-helpdesk.html Jitbit Web Based Help-Desk - ASP.NET-based customer support and knowledge-base software. Jitbit HelpDesk is a web based help desk software (also called "trouble ticket software" or "issue tracking software" or "support software"). Easy to install, accessible from anywhere as a Web application and simple to use. Jitbit HelpDesk tracks and handles your customers' tickets and saves your technicians' time. FREE evaluation version has no expiration. vista-files.org 2011-07-07 http://www.vista-files.org/programs/mirabyte-gmbh-co-kg/frontface-for-business.html FrontFace for Business allows you to directly and precisely distribute important information or notifications from various sources such as RSS feeds, SharePoint, Intranet, e-mail accounts, Twitter accounts or instant messaging (IM) applications in real time to the users' computers. Based on the importance and type of information, different visualizations are available such as "toast notifications", full screen pop ups, a desktop news ticker, etc. vista-files.org 2011-07-05 http://www.vista-files.org/programs/primasoft-pc/knowledgebase-deluxe.html KnowledgeBase software for Windows: database management system with ready to use KB database solutions. KnowledgeBase Deluxe allows you to gather, organize, and manage information about all your frequently asked questions, product specification, product troubleshooting, service and support documents. KB Organizer Deluxe is easy to use and very intuitive. Use database solution included in the software or build your own with Designer. vista-files.org 2011-06-28 http://www.vista-files.org/programs/magnoware-systems/datatrack-system-3-5.html The DataTrack System is an affordable, web enabled service and support management system designed for call centers, help desks, customer support centers, IT departments, and software development teams. Comprised of the DataTrack Server, Desktop Client, and Web Client, the DataTrack System offers an innovative, all-inclusive solution for organizations of all sizes and types. vista-files.org 2011-03-31 http://www.vista-files.org/programs/iecomputersystems-ltd/iesupportmanager-helpdesk.html ieSupportManager is a fully featured desktop and web based helpdesk system. It includes a web interface, email notifications, email logging, knowledgebase, contract management facilities and a comprehensive suite of reports. ieSupportManager is easy to implement and use, highly customisable, and very competitively priced. FREE for 6 Months license available. vista-files.org 2011-03-08 http://www.vista-files.org/programs/merging-technologies/freeware-helpdesk-centredesk-quotation.html CentreDesk Quotation is a FREEWARE multi-user help desk quotations application, that is affordable and easy to use. Member of the CentreDesk group of Help Desk applications. Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign quotations to technicians. Can be used as a stand-alone application or in conjunction with CDRepairs. vista-files.org 2011-03-01 http://www.vista-files.org/programs/zoho-corp/manageengine-desktop-central.html This Enterprise Desktop Management Software provides Software Deployment, Patch Management, Asset Management, Remote Desktop Sharing, Service Pack Deployment, Configurations, Active Directory Reports, User Logon Reports and Windows System Tools. With its network-neutral architecture, the administrator can easily manage any windows networks like Active Directory, Workgroup & Novell eDirectory. It is meant for Enterprises and not for home users. vista-files.org 2011-02-25 http://www.vista-files.org/programs/orologic-inc/newwayservice.html NewWayService is incontestably the complete software solution you need for your service management. Whatever your industry, NewWayService allows you to follow efficiently your service requests in an efficient way. NewWayService allows you to manage work orders, banks of hours, schedule, a knowledge base and a lot more. NewWayService is incontestably the top solution for all organizations who care about the quality of their service. vista-files.org 2011-02-14 http://www.vista-files.org/programs/mis-utilities/help-desk-for-iis.html Help Desk for IIS is a web-based help desk software solution for delivering customer service and support. It easily installs on your web server as ISAPI extension for Microsoft Internet Information Services. You don't need any additional software for your customers or technicians except web browser. Open support requests via login or send an email to create a support ticket. vista-files.org 2010-12-29 http://www.vista-files.org/programs/web-help-desk-software/web-help-desk-software-for-windows.html The Web Help Desk software for Windows offers an industry leading web-based help desk software feature set that allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based interface and 2-way email integration. vista-files.org 2010-11-17 http://www.vista-files.org/programs/bold-software-llc/boldchat.html Free live chat software for online sales and support teams. Increase sales, improve customer service, and reduce support costs. Simply install the client and add a chat button to your website to start chatting with your visitors. Upgrade to a paid edition to also manage sales leads, manage inbound emails, manage help desk tickets, click-to-call visitors and initiate pro-active chats with visitors. Used by over 11,000 active websites. vista-files.org 2010-09-21 http://www.vista-files.org/programs/netsupport-ltd/netsupport-servicedesk.html NetSupport Servicedesk is a powerful and wholly web based solution providing detailed recording and tracking of incidents and is built using ITIL standards. vista-files.org 2010-06-04 http://www.vista-files.org/programs/labtech-software-llc/labtech-msp.html Windows Network Management & Monitoring System with Time Sheets and Helpdesk Ticketing. This allows you to manage or monitor workstations from across the internet, behind firewalls where clients have only incoming http access. The system can analyze a workstation, remote control, edit files & registry, remove startup entries and much more. vista-files.org 2009-12-23 http://www.vista-files.org/programs/cits-ltd/shareright.html ShareRight is a network administration tool providing detailed analysis of all file shares and documents on the network and their associated NTFS permissions, together with discovery and quick launch of each shared folder,document and VNC viewer. In addition, notes may be recorded for each machine for support and maintenance purposes. vista-files.org 2009-09-25 http://www.vista-files.org/programs/scriptlogic-corporation/help-desk-authority-formerly-bridgetrak.html Comprehensive trouble ticket tracking software for IT and/or customer support desks. User-friendly interface offers customizable screens, custom/required fields, knowledgebase, scrolling message bar, reports, queries, product and contract tracking, etc. Expansion modules for customer self-help via the Web, auto issue escalation, asset inventory/managment, advanced data searches, Active Directory sync, email to ticket conversion. iPhone client too vista-files.org 2009-05-28 http://www.vista-files.org/programs/fulldata-inc/fastrequest-helpdesk.html FastRequest Helpdesk- Helpdesk software, Work order and Web form. All-In-One. The first Work Order or help desk software to allow the creation of customized Web forms for submit tickets (Checkbox, Radio Button, Text Box, Drop-down List…). You can create your own request form within a few minute without any programming. Your clients create their requests themselves through the Web or the local network... vista-files.org 2009-03-31 http://www.vista-files.org/programs/pocketdevelop-birsi-inc/mobilecontroller-professional-edition.html MobileController is a new product which integrates computer and mobile phone together. And it will make your phone much more powerful! Mobilecontroller is your best assistant anytime you need it, such as remote controlling, text chatting , photo transferring, virtual camera ,screen capture,Clipboard Synchronization,CAB Installation ,System Information Display ,Task Management , and business presentation. You will own 16 products in one! vista-files.org 2009-03-31 http://www.vista-files.org/programs/tli-software/trouble-ticket-tracker.html Trouble Ticket Tracker is an enterprise software system that tracks and manages support issues. A Web-based help desk solution for e-business support management vista-files.org 2009-03-24 http://www.vista-files.org/programs/ziggyred-software/easydesk-helpdesk.html EasyDesk Helpdesk is a simple call logging utility for small helpdesks and support centres. It is designed primarily to be quick and easy to use. For single or multiple support staff and with many features and reports. A fully working trial version can be downloaded from the Download page. Registration costs just $49.0 vista-files.org 2008-12-19 http://www.vista-files.org/programs/adventnet-inc/adventnetmanageengine-supportcenter-plus.html SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.It has Self-Service Portal and Active Directory Integration. vista-files.org 2008-12-02 http://www.vista-files.org/programs/qq-software-inc/qqsoft-screen-share.html Share Your Screen with Your Entire Network!Screen Share is a simple program to share your screen with each computer of your Windows network.Each computer can view your screen in realtime,or you can access your computer remotely - all from YOUR workstation!It has never been so easier to show your network exactly what is happening on your computer. This is also an ideal solution for education, training and demonstration at schools or in companies. vista-files.org 2008-11-11 http://www.vista-files.org/programs/hunbei-software/hb-multi-remote-spy.html Do you have a computer at a currently unreachable location? Do other people at that location use this remote computer? Are you worried how they might be using it?This software is ideal for anyone who wants to monitor their distant PC from any location. It will tell you exactly what your teenager or employee is doing online - no matter how close or far away they are.Displays up to 9 screens simultaneously. vista-files.org 2008-11-11 http://www.vista-files.org/programs/digitalbeijing/pc-in-ie.html Access your PC via Internet Explorer on another PC from anywhere in the world, if both PCs are connected to the Intranet/internet. You can setup a PC as host-side PC and easily access it and work on it from any other PC. You can see the desktop of the Host-side PC in the IE window on local PC. And use local keyboard and mouse to launch applications, read e-mails, edit documents, and so on. As if you were sitting right before the host-side PC. vista-files.org 2008-11-10 http://www.vista-files.org/programs/godsw-inc/skynet-monitor.html It is easy to use. Help user manage and monitor the computer in the Network Node.There is 3 Main Function,Inspection desktop records,Control desktop ,Lock up desktop.You need a Ip address to connect a Skynet monitor client,and then the real-time Client's desktop show in the window if the connection is success. You also can control or lock up client's computer when use the function in the menu. vista-files.org 2008-11-07 http://www.vista-files.org/programs/pc-experts/instant-knowledge-base.html Instant Knowledge Base is a new, powerful help-desk, problem / solution-tracker, database program that allows you to enter, and maintain, your own custom knowledge base articles and to-do lists. Your knowledge base is fully searchable, using our state of the art search technology. Perfect for Help-Desk applications and perfect for anyone who wants to track information that can be searched. vista-files.org 2008-11-06 http://www.vista-files.org/programs/macsdesign-studio-llc/web-help-desk-software-for-windows.html The Web Help Desk software solution offers an industry leading web-based help desk software feature set that allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based interface and 2-way email integration. vista-files.org 2008-11-04 http://www.vista-files.org/programs/kalmstrom-com-outlook-solutions/public-folder-helpdesk-for-outlook.html Collaborate on helpdesk tickets in Outlook. Create tickets from email or web. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Statistics tool and knowledge base. PDA. vista-files.org 2008-09-16 http://www.vista-files.org/programs/rhub-communications-inc/turbomeeting.html The TurboMeeting 4-in-1 software provides secure Web conferencing, Remote PC Support, Remote PC Access, and Web seminars. A free audio conferencing service is included. There’s no download for webinars. Supports both PC and Mac. Full customization and quick integration with your websites and applications. No IT maintenance is needed. You own it. You control it. vista-files.org 2008-08-27 http://www.vista-files.org/programs/bravestorm-llc/boldchat.html Free live chat software for online sales and support teams. Increase sales, improve customer service, and reduce support costs. Simply install the client and add a chat button to your website to start chatting with your visitors. Upgrade to a paid edition to also manage sales leads, manage inbound emails, manage help desk tickets, click-to-call visitors and initiate pro-active chats with visitors. Used by over 11,000 active websites. vista-files.org 2008-02-18 http://www.vista-files.org/programs/remotepass-technologies/remotepass-access.html RemotePass Access enables you to remotely control any pc worldwide in less than 10 seconds! The only requirement is an internet connection. RemotePass Access works transparantly through Firewalls, Proxy servers and any other type of security system! Very easy to use and advanced remote support software featuring session recording, bidirectional clipboard and file transfer, chat, reboot and auto reconnect, wiew only and full control mode, ... vista-files.org 2007-05-22 http://www.vista-files.org/programs/layton-technology-inc/helpbox.html HelpBox is a 100% web based helpdesk solution that assists in managing all incoming service requests and support calls. This helps companies resolve problems faster. HelpBox expedites workflows by improving communication and efficiency in regards to client and internal technical support. Since HelpBox is fully configurable and customisable that uses "drag n drop" technology for easy design. vista-files.org 2007-04-12 http://www.vista-files.org/programs/zeta-software-gmbh/zeta-helpdesk.html The organization software “Zeta Helpdesk” for Windows and Web offers an optimal environment with its modular software architecture for the adaptation, documentation, monitoring and payoff of external or internal support inquiries (tickets). vista-files.org 2007-04-10 http://www.vista-files.org/programs/glr/sinergia-help-desk.html Sinergia is an open source, web based, help desk solution, developed in C# using version 3 of the .NET framework, and SQL Server database. Among the supported features are: Case Management, Case Type customization. Management Reports. Browsing cases. Querying cases history. Adding Case notes. Users management. Sinergia's business logic is implemented using Windows Workflow Foundation. vista-files.org 2007-04-08 http://www.vista-files.org/programs/cubiclesoft/verifymypc.html VerifyMyPC is the change tracking and management tool that watches for important changes to computers running Microsoft Windows NT/2000/XP/2003/Vista. Reduce technical support times from 2 hours to 5 minutes by tracking important changes made to systems. Start with the high-level summary of easy-to-understand sentences and optionally drill down to files and registry entries. Have intelligent conversations between users/customers and IT. vista-files.org 2007-04-07 http://www.vista-files.org/programs/polar/polar-help-desk-free.html Polar Help Desk Free is fully featured help desk software with one named license free of charge. You can use it commercially to support your clients (unlimited number of clients). No trial period expiration, no additional fees, no obligations and no forms to fill out. Its features like incident management, knowledge base, email integration, reports and user friendly interface - helps you manage your support department. vista-files.org 2007-02-19